Returns & Exchanges

At FOSSiBOT, we stand behind the quality of our power stations and rugged devices with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical support to ensure your satisfaction.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@fossibot.com within 30 days of delivery with your order number and the reason for the return.

• 2.
  Receive Return Authorization

  Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the designated shipping address for our service center.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all cables and manuals, clearly mark the RMA on the outside, and ship the package using a trackable service.

• 4.
  Inspection and Refund

  After our technicians inspect the item for original condition, we will process your refund or exchange within 5-7 business days to your original payment method.