Frequently Asked Questions

Everything you need to know about FOSSiBOT electronics and services.

What is the standard shipping time for FOSSiBOT orders?

Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days via our regional warehouses.

Do FOSSiBOT products come with a warranty?

Yes, all FOSSiBOT portable power stations, solar panels, and rugged smartphones come with a comprehensive 12-month to 24-month warranty depending on the specific product category.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay for flexible installments.

Can I return my product if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.

How can I track my package after it has been shipped?

Once your order ships, you will receive an automated email containing your tracking number and a link to our tracking portal to monitor your delivery in real-time.

Are FOSSiBOT rugged phones compatible with my carrier?

Our rugged smartphones are globally unlocked. However, we recommend checking the network frequency bands listed on the product page against your local carrier's specifications to ensure full 4G/5G compatibility.